Below you will find our current terms and conditions, that govern all of our services.

TERMS & CONDITIONS

Version Dated: 17/12/2022.

​Your particular attention is drawn to clauses 3, 13, 15, 20, 21 and 23

1  These terms may have changed since you last reviewed them
For a list of changes and when they were made, see http://www.mintadvice.co.uk/history.
 
2  Who we are and where to find information about us and our services
2.1  We are Mint Advice Limited, a company registered in England and Wales with company number 13586070. Our registered office address is 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE. 
2.2  You can find everything you need to know about us and our services on our website before you order. We also confirm the key information to you in writing before or after you order, either on our website throughout the order process or by email.
 
3 Our services
3.1  We are not an estate agent or selling agent, and the nature of our services is different from, and not intended to replace, services provided by estate agents or selling agents.
3.2  It is your decision to order services from us. This means: 
3.2.1  you have no obligation to order our services; 
3.2.2  you are not obliged to follow or implement any advice we provide as part of our services; and
3.2.3  we shall have no liability to you for any missed or aborted sale of your property, or any reduction in its value, as a result of:
   the time taken to solicit or implement our advice; or 
   the solicitation or implementation of our advice. 
3.3  We make no guarantee that our services will result in the successful sale of your property. 
 
4  When you buy from us you are agreeing to these terms
By placing any order with us, you acknowledge and agree that these you have read these terms and conditions and that they shall apply to any such order you place. 
 
5  How you can place an order with us
5.1  For some of our services, you can place an order via our website. For orders placed via our website, the details and specifications of the services will be set out on our website and explained to you during the order process.  
5.2  For some of our services, we will need to discuss and prepare an order form for you. The order form will set out the details and specifications of the services, and you should place your order by signing and returning the order for to us. 
 
6  We only accept orders when we've checked them
6.1  We contact you to confirm we've received your order and then we contact you again (normally within 48 hours) to confirm we've accepted it.
6.2  No contract shall be formed until your order is confirmed as accepted by us in accordance with this clause 6.
 
7  Sometimes we reject orders
Sometimes we reject orders, for example because you are located outside of the geographical areas we cover, because we do not have sufficient capacity to fulfil your order, or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
 
8  We charge you when you order
8.1  For some services, we will charge you the full price of the service at the point you place your order. 
8.2  For some services, we may only charge you a percentage of the price of the service at the point you place your order. If this is the case, this will be explained to you during the order process. 
8.3  Where you have not paid in full for the services you have ordered at the point of order, you will need to pay the outstanding balance: 
8.3.1  on the day the service are performed; or 
8.3.2  if the services have been cancelled and you owe us sums under these terms and conditions, on the day the services were cancelled.  
8.4  How to make a payment to us will be explained to you during the order process. 
 
9  We may charge you for materials
9.1  Some of our services may require us to acquire tools, equipment or materials, or use tools, equipment or materials we have already acquired. We will let you know if this is likely to occur during the order process. 
9.2  We shall be entitled to charge you for the cost of any tools, equipment or materials required in order to perform the services you have ordered. 
 
10  We charge interest on late payments
If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
 
11  We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
 
12  We're not responsible for delays outside our control
If our supply of your service is delayed by an event outside our control, such as the unavailability of staff or contractors, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: http://www.mintadvice.co.uk/contact to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
 
13  You're responsible for making sure information you provide us is accurate and that we have permission to use it
13.1  If we've asked you for any information relating to the service, for example measurements or information about how we can access your property to provide the service, you're responsible for making sure the information you provide us is correct.
13.2  If we've asked you for any information and materials relating to the service, for example photographs or links to third-party websites, you're responsible for making sure that we have the legal right to access and use such information and materials in the provision of the services. 
13.3  Any information and materials you provide us will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your information and materials, but you are required to grant us, or arrange for any third party to grants us, a worldwide, non-exclusive, royalty-free, transferable licence for us to use, reproduce, distribute, prepare derivative works of, display, and perform any such information and materials forever in connection with the provision of the services. 
13.4  We also have the right to disclose your identity to any third party who is claiming that any content used by us in the provision of the services constitutes a violation of their intellectual property rights or of their right to privacy.
 
14  We charge you if you don't give us information we need, do preparatory work as agreed with us or provide us with materials
14.1  We charge you additional sums if you don't give us information we've asked for (or if the information is inaccurate), if you don't do preparatory work to prepare for the services as specified or requested by us or if you fail to provide the necessary tools, equipment or materials to enable us to perform the services. For example, we might need to reschedule services or to acquire replacement tools, equipment or materials.
14.2  If you do not provide us with the necessary tools, equipment or materials as required to enable us to perform the services, we may acquire these and charge you for them in accordance with clause 9. 
 
15  You have a legal right to change your mind
15.1  Your legal right to change your mind. For most of our services, you have 14 days after the date we confirm your order to change your mind about a purchase, but you lose the right to cancel any service, when it's been completed (and you must pay for any services provided up the time you cancel).
15.2  You acknowledge we may start performing services before the 14-day cancellation period is over. During the order process you will be advised of when we may start to perform service, if we may start to perform the service within the 14-day cancellation period or we will agree a date with you on which we will perform the services. You acknowledge that, where you place an order for services which:
15.2.1  we have indicated may start within 14 days of you placing the order; or 
15.2.2  we agree a date with you for performance of the services which is within 14 days of your order,
you will lose your right to cancel the contract once the service has been fully performed. 
15.3  You must pay for any services provided up to the time you cancel. If you cancel services after we have started to perform them, and you have a right to do so, you must still pay for:
15.3.1  all services performed up until the point of cancellation; and 
15.3.2  all costs and expenses we have incurred in respect of preparing to provide the services you have cancelled, 
and we will deduct any such costs from any refund we pay to you. 
15.4  How to let us know and what happens next. If you change your mind contact our Customer Service Team: http://www.mintadvice.co.uk/contact or fill in the online form at http://www.mintadvice.co.uk/cancellation . We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.
15.5  We may make deductions from any refund. We may make deductions from any refund you are entitled to in accordance with these terms and conditions, such as:
15.5.1  where we have already started to perform the services, or incurred reasonable costs in preparing for the services, before they are cancelled (irrespective of who cancels the services and under which provision of these terms and conditions the services are cancelled); or
15.5.2  where any hired Equipment is lost, stolen, damaged or destroyed. 
 
16  You have rights if there is something wrong with your service
If you think there is something wrong with your service, you must contact our Customer Service Team: http://www.mintadvice.co.uk/contact. Remember too that you have several options for resolving disputes with us as per clause 25.
 
17  We can change services and these terms
17.1  Changes we can always make. We can always change a service:
17.1.1  to reflect changes in relevant laws and regulatory requirements; and
17.1.2  to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the service.
17.2  Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the service or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: http://www.mintadvice.co.uk/contact to end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not received:
17.2.1  changes in the price of the services;
17.2.2  changes to the duration of the services (for example, changes to the length of equipment hire); or 
17.2.3  changes to the nature of the services (for example, the services being provided online rather than in person).  

18  We can suspend supply (and you have rights if we do)
18.1 We can suspend the supply of a service. We do this to:
18.1.1  deal with technical problems or make minor technical changes;
18.1.2  update the service to reflect changes in relevant laws and regulatory requirements; or
18.1.3  make changes to the service (see clause 17).
18.2  We will let you know, may adjust the price and may allow you to terminate. We will contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the service for longer than 14 days in any 28-day period we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 14 days you can contact our Customer Service Team: http://www.mintadvice.co.uk/contact to end the contract and we'll refund any sums you've paid in advance for services you won't receive.
 
19  We can withdraw services
We can stop providing a service. We let you know at least 48 hours in advance and we refund any sums you've paid in advance for services which won't be provided.
 
20  We own hired equipment but it is your responsibility
20.1  Any items, equipment or accessories (Equipment) that you hire from us shall at all times remain our property, and you will have no right, title or interest in or to the Equipment (other than the right to possession and use of the Equipment subject to these terms and conditions). 
20.2  The risk of loss, theft, damage or destruction of the Equipment shall pass you from the moment the Equipment is delivered to you. The Equipment shall remain at your risk at all times during which the Equipment is in your possession, custody or control until such time as the Equipment is redelivered to or collected by us. 
20.3  You must notify us immediately of any loss, accident or damage to the Equipment.

21  Your responsibilities for hired equipment
21.1  You shall at all times while any Equipment is in your possession, custody or control:
21.1.1  ensure that the Equipment is kept and operated in a suitable environment, used only for the purposes for which it is designed, and operated in a proper manner in accordance with any operating instructions;
21.1.2  ensure, so far as is reasonably practicable, that the Equipment is at all times safe and without risk to health when it is being set, used or cleaned;
21.1.3  keep the Equipment clean and in good and substantial repair in order to keep it in as good a condition as it was when it was delivered to you (fair wear and tear only excepted) including replacement of worn, damaged and lost parts, and shall make good any damage to the Equipment;
21.1.4  make no alteration to the Equipment and shall not remove any existing component (or components) from the Equipment;
21.1.5  not move or attempt to move any the Equipment to any other location and at all times keep the Equipment in your possession or control;
21.1.6  not part with control of (including for the purposes of repair or maintenance), sell or offer for sale, underlet or lend the Equipment or otherwise give any rights to any other person in respect of the Equipment;
21.1.7  attach the Equipment to any land or building so as to cause the Equipment to become a permanent or immovable fixture on such land or building;
21.1.8  not allow the Equipment to be confiscated, seized or taken out of your possession or control under any distress, execution or other legal process, but if the Equipment is so confiscated, seized or taken, the you must notify us and at your sole expense use your best endeavours to procure an immediate release of the Equipment and shall indemnify us on demand against all losses, costs, charges, damages and expenses reasonably incurred as a result of such confiscation;
21.1.9  not use the Equipment for any unlawful purpose; and
21.1.10  return the Equipment to us at the end of the rental period at such address as we tell you, or if necessary allow us collect the Equipment from where it is located. 
21.2  You acknowledge that we shall not be responsible for any loss of or damage to the Equipment arising out of or in connection with any negligence, misuse, mishandling of the Equipment or otherwise caused by you. 
21.3  You acknowledge that we are entitled to charge you for, and you will pay for, any losses, costs or expenses we incur arising out of, or in connection with any failure by the Lessee to comply with these terms, including but not limited to for the loses, theft, damage or destruction of the Equipment. 
 
22  We can end our contract with you
22.1  We can end our contract with you for a service and claim any compensation due to us if:
22.1.1  you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
22.1.2  you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, you do not provide us with access to your property;
22.1.3  the property at which we are to perform the services is, in our reasonable opinion, unsafe or otherwise fails our risk assessment;
22.1.4  there is, or we become aware of, a conflict of interest; or
22.1.5  performance of the services would put us in breach of any statutory, regulatory or contractual obligations.
 
23  We don't compensate you for all losses caused by us or our services
23.1  We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
23.1.1  Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
23.1.2  Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 12.
23.1.3  Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
23.1.4  A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
 
24  We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: http://www.mintstaging.co.uk/policies .
 
25  You have several options for resolving disputes with us
25.1  Our complaints policy. Our Customer Service Team: http://www.mintstaging.co.uk/contact will do their best to resolve any problems you have with us or our services as per our Complaints policy: http://www.mintstaging.co.uk/policies .
25.2  You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

26  Other important terms apply to our contract
26.1  We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
26.2  You can only transfer your contract with us to someone else if we agree to this. We may not agree if we cannot contact or confirm the identity of the other party. We can require the new owner to prove you transferred the service to them, for example by providing confirmation in writing signed by both you and the new owner.
26.3  Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
26.4  If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
26.5  Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.